Order Management Tech Stack
Our Order Management System serves as a unified orchestration platform, integrating multiple eCommerce and ERP platforms through a common architecture. It efficiently routes orders to both ModusLink and third-party fulfillment partners, ensuring smooth operations.
Our capabilities at a glance:
- Omnichannel order collection
- Globally integrated order processing
- Inventory and payment synchronization
- Order modifications and cancellations
- Fulfillment routing
- Online access to order management tools
- Customization and subscription integration
Always-on Omnichannel Processing
Integrated online services allow your customers to place orders at their convenience, anytime and anywhere. We seamlessly integrate customer and order data to provide valuable insights while ensuring their privacy is always protected.
Benefit
Overview
Privacy Protection
Protect Customer Information with PII-Certified Processes and Industry-Leading Applications
Our PII-certified processes and advanced applications ensure your customers’ data is always protected. We encrypt all customer information, and it can be removed or anonymized as needed to comply with emerging global privacy standards.
Enhance Global Reach
Streamline Order Processing and Customer Service with Our CRM System
Your call centers can easily integrate with our CRM system to efficiently process orders and manage customer service interactions, ensuring seamless operations and enhanced customer satisfaction.
Expand Payment Methods
Unified Order System for Consumer and Business Transactions
We support both standard credit card and bank transactions, as well as purchase order transactions. Streamline your operations and service both consumer and business customers through one, unified order system.
Optimize Analytics and Reporting
Comprehensive Reporting Tools for Tracking Global Sales
With a wide range of standard reports and customizable business intelligence (BI) reports, you have all the tools necessary to effectively track and report your global sales performance.